Shipping

Where is my letter?

We will place your first letter in the mail within 1-3 business days. Delivery times vary depending on your location. Please allow up to 2 weeks for US delivery, and 4-6 weeks for international delivery. While letters hardly take this much time to ar

Where is my order?

Letters. We will place your first letter in the mail within 1-3 business days. Delivery times vary depending on your location. Please allow up to 2 weeks for US delivery, and 4-6 weeks for international delivery. While letters hardly take this much t

How long will it take for my order to be delivered?

Letters. We will place your first letter in the mail within 1-3 business days. Delivery times vary depending on your location. Please allow up to 2 weeks for US delivery, and 4-6 weeks for international delivery. While letters hardly take this much t

What if my letter doesn’t arrive within the allotted time of 2 weeks in the US and 6 weeks internationally?

While 99% of our letters are delivered accurately and on time, some letters are lost, accidentally discarded, or even stolen. While rare, we want to make sure we do what we can to keep your story experience moving forward. We will investigate your si

How do I change my address?

If you need to update your address, contact [email protected] or in chat, click "No, I need more help," and provide us with the following information if you haven't already done so. -An order # or email that you purchased with. -Name of th

Will I receive tracking information for my letters?

No, we use the United States Postal Service for our mailings - yes, the old-fashioned way!. We highly recommend however, signing up for Informed Delivery with USPS. This is a FREE service in which they'll notify you via email with scanned images of s

What service do you use to send your letters and other products?

We use the United States Postal Service (USPS) for all mailings and shipments.

I'm moving (forwarded mail)

Given the nature of mail, resending letters from time to time may be required. We rely on timely information provided by our customers to ensure the mailing address is correct and letters are deliverable to the intended recipient. We expect and count

Do you ship internationally?

Yes, we send our letters all over the world!. Monthly subscriptions are $14.99 + $3 shipping per month. Prepaid stories are $149.99 + $34 shipping annually (save $30 by prepaying). (These prices are in US dollars. Please ensure to calculate the curre

Can I select a future mailing date for my letters?

How long does it take for your tins and other products to be delivered?

All products other than letters will ship within 3-5 days of order. Delivery usually occurs within 3-5 business days of shipping in the US and up to 2 weeks internationally. You will receive a tracking number once we process your order. If you do not