From time to time, letters do not arrive for various reasons. To ensure a cohesive story experience, we offer to resend letters where applicable. Below are details regarding our letter resend policy. Your first letter will be shipped in 1-3 business
From time to time, orders do not arrive for various reasons. Below are details regarding our order resend policy. Your first letter or product(s) will be shipped in 1-3 business days, and delivery will be 2-5 business days after that (5-8 business da
Your first letter or product(s) will be shipped in 1-3 business days, and delivery will be 2-5 business days after that (5-8 business days total). International orders have an estimated delivery time of 2-4 weeks after shipment. A tracking number wil
While 99% of our letters are delivered accurately and on time, some letters are lost, accidentally discarded, or even stolen. While rare, we want to make sure we do what we can to keep your story experience moving forward. We will investigate your si
If you need to update your address, contact [email protected] or in chat, click "No, I need more help," and provide us with the following information if you haven't already done so. -An order # or email that you purchased with. -Name of th
Your first letter will be shipped in 1-3 business days, and delivery will be 2-5 business days after that (5-8 business days total). International orders have an estimated delivery time of 2-4 weeks after shipment. A tracking number will be provided
We use the United States Postal Service (USPS) for all mailings and shipments.
If you are moving, please provide your updated address three weeks prior to moving. Failure to do so may result in delayed letters. Please note that notifying your post office will only change your mailing address with the office but will not forward
We send our letters and products all over the world! To learn more about our latest prices and sales, please visit our website at www.theflowerletters.com. International shipping varies depending on your subscription and will be calculated in the fin
We sincerely apologize, but we do not currently provide exact future mailing dates. Letters are shipped within 1-3 business days, with an estimated delivery time of 2–5 business days after shipment within the US (total transit time: 5–8 business days