How long will it take for my order to be delivered?Updated a month ago

Your first letter or product(s) will be shipped in 1-3 business days, and delivery will be 2-5 business days after that (5-8 business days total). International orders have an estimated delivery time of 2-4 weeks after shipment. A tracking number will be provided once the letter has been shipped.

Remaining letters will be sent via regular mail and generally mailed on the 2nd and 4th Friday of every month. Please allow up to 2 weeks for US delivery, and 4-6 weeks for international delivery. Please also take into account any USPS holidays which may extend the date of your letters’ arrival.

If you need help with a missing order, contact [email protected] or in chat, click "No, I need more help," and provide us with the following information if you haven't already done so. Please allow 1-3 business days for an agent to respond.

- An order # or email you ordered with

- Name of the recipient

- Story collection and missing letter number

- Address

- Reason for resend

Please use the format below:

#217653, Jane Doe, Audrey Rose #5, Address, Damaged