I'm moving (forwarded mail)Updated a year ago

Given the nature of mail, resending letters from time to time may be required. We rely on timely information provided by our customers to ensure the mailing address is correct and letters are deliverable to the intended recipient. We expect and count on our customers to (1) provide an accurate and deliverable address when checking out and (2) promptly update their mailing addresses with us when required. 

When a letter is not delivered due to an incorrect mailing address provided, mistyped by the customer, or the customer has moved, we can resend one letter at no cost to you. Additional letters may be resent for $5/letter within the US and $7/letter internationally. 

If you are moving, please notify the Flower Letters at [email protected] with your updated address as early as possible. Failure to do so may result in delayed letters. 

Notifying your post office will only change your mailing address with the office but will not forward the Flower Letters. 

We encourage you to change your information on your online account but you must still notify [email protected] so that we may update your address across our platforms. 

If letters are missing due to not notifying us in a timely manner, we can resend one letter at no cost. 

For prepaid customers, additional letters may be resent for $5/letter within the US and $7/letter internationally. 

For monthly customers, you'll be charged monthly for the remaining duration until 12 payments are made. If additional letters need to be sent beyond those payments, they may be resent for $5/letter within the US and $7/letter internationally.

If the letter is damaged, lost, or thrown away based on a customer’s error, we will require a $5/letter within the US and $7/letter internationally to be resent to you.

If the letter is incorrect, damaged, missing pieces, or undeliverable based on an internal Flower Letters error, we will resend the letter(s) at no cost to you. 

We highly recommend signing up for Informed Delivery with USPS. This is a FREE service in which they'll notify you via email with scanned images of soon-to-be-delivered mail. 

https://www.usps.com/manage/informed-delivery.htm

If you need to update your address, contact [email protected] or in chat, click "No, I need more help," and provide us with the following information if you haven't already done so.