What if my letter doesn’t arrive within the allotted time of 2 weeks in the US and 6 weeks internationally?Updated a year ago

While 99% of our letters are delivered accurately and on time, some letters are lost, accidentally discarded, or even stolen. While rare, we want to make sure we do what we can to keep your story experience moving forward. We will investigate your situation and resend your letter where applicable.

If you need help with a missing letter, contact [email protected] or in chat, click "No, I need more help," and provide us with the following information if you haven't already done so.

-An order # or email you ordered with

-Name of the recipient

-Story collection and missing letter number

-Address

-Reason for resend

Please use the format below:

#217653, Jane Doe, Audrey Rose #5, Address, Damaged

If emailing, please allow 1-3 days for an agent to respond.