I’m missing a letter, what do I do?Updated a month ago

From time to time, letters do not arrive for various reasons. To ensure a cohesive story experience, we offer to resend letters where applicable. Below are details regarding our letter resend policy. 

Your first letter will be shipped in 1-3 business days, and delivery will be 2-5 business days after that (5-8 business days total). International orders have an estimated delivery time of 2-4 weeks after shipment. A tracking number will be provided once the letter has been shipped.

Remaining letters will be sent via regular mail and generally mailed on the 2nd and 4th Friday of every month. Please allow up to 2 weeks for US delivery, and 4-6 weeks for international delivery. Please also take into account any USPS holidays which may extend the date of your letters’ arrival.

Letters lost, damaged, or inaccurately addressed by The Flower Letters or the USPS will be resent at no additional cost to you.

Letters lost, damaged, or inaccurately addressed  by the customer recipient can be replaced at a cost of $5 for US letters and $7 for international letters. Please ensure the address is correct when ordering, or notify us in a timely manner if your address is changing. We require a three week advance notification of an address change.

We also highly recommend signing up for Informed Delivery with USPS. This is a FREE service in which they'll notify you via email with scanned images of soon-to-be-delivered mail. Click here to sign up.

If you need help with a missing letter, contact [email protected] or in chat, click "No, I need more help," and provide us with the following information if you haven't already done so. Please allow 1-3 business days for an agent to respond.

- An order # or email you ordered with

- Name of the recipient

- Story collection and missing letter number

- Address

- Reason for resend