100% Satisfaction 30-Day Guarantee (Letters Only). If you are dissatisfied with your story, please let us know within 30 days to receive a full refund. Refunds are not automatic with cancellations but available upon request. You are welcome to keep t

100% Satisfaction 30-Day Guarantee (Letters Only)If you are dissatisfied with your story, please let us know within 30 days to receive a full refund. Refunds are not automatic with cancellations but available upon request. You are welcome to keep the letters that have been delivered to you.&#xA0;You may also change stories within 60 days for the cost of $5/letter ($7/letter internationally) already sent or processed. We can send one letter at no cost to you. After 60 days, changing stories is not available.&#xA0;Please note shipping costs are not eligible for refund. Costs and/or charges will be deducted from the approved refund amount.After 30 daysMonthly SubscriptionsAfter the full refund guarantee expires (30 days), refunds are not available for monthly payments already collected. We will, however, send you the remaining letters that have been paid for.Prepaid SubscriptionsAfter the full refund guarantee expires (30 days), you are entitled to a prorated refund of your subscription for up to 60 days from when your subscription began.&#xA0;After 60 days, refunds are not available for prepaid subscriptions. The remainder of the subscription will be mailed to the address provided.&#xA0;Refunds for Non-Letter ProductsRefunds for non-letter products are available if returned within 30 days of purchase. This policy is extended to 60 days for international orders.Items must be unused and returned in the same condition that you received it. Please write &#x201C;REFUSED&#x201D; on the unopened box, and return to your mail carrier.&#xA0;If your box has been opened, we unfortunately cannot cover the cost of return shipping unless the product was damaged when opened.&#xA0;The box will need to be returned at the cost of the customer. We sincerely apologize for any inconvenience this may cause.If returning the package at your own cost, please include the following information.<ol><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">A copy of your order receipt in the shipping box with the item you are returning</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Include your order number, email, and first and last name</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Indicate the reason for the return&#xA0;</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">State if you would like a refund or exchange&#xA0;</li></ol>Shipping fees are non-refundable. Refunds will be processed upon receipt of the product that is intact and unused.&#xA0;Please send returns to:ATTN: THE FLOWER LETTERS1471 Business Park Drive #110Orem, UT 84058If you need help with a return or refund, contact <a href="mailto:support@theflowerletters.com" style="text-decoration:none;">support@theflowerletters.com</a> or in chat, click &quot;No, I need more help,&quot; and provide us with the following information. -An order # or email you ordered with-Name of the recipient-Story collection or product-Any other pertinent information Please use the format below:#217653, Jane Doe, Audrey Rose If emailing, please allow 1-3 days for an agent to respond. Final refund decisions may take up to 7-10 business days.

What is your return/refund policy?

Live chat is available when an agent is online, otherwise we'll collect your info and reply when we reach your ticket.

Please allow 1-3 days for an agent to reply. When an agent reaches your ticket, we will do everything within our power to help!

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The Flower Letters

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General Questions

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