How do I update my payment information?Updated a month ago
Monthly Subscription Payments
Click here to change payment methods or cancel your monthly subscription. No password is required. Please have the same email address you used when you made your purchase. We'll send you a four-digit code to access your subscription to your email.
If you need further assistance, contact [email protected] or in chat, click "No, I need more help," and provide us with the following information if you haven't already done so.
-An order # or email you ordered with
-Name of the recipient
-Story collection
Please use the format below:
#217653, Jane Doe, Audrey Rose
If emailing, please allow 1-3 days for an agent to respond.
Prepaid Subscription
As a prepaid subscriber, please be assured that even though the billing address may need updating, your order was successfully processed, and unfortunately our system will not allow us to update any information after a prepaid transaction is completed to avoid fraud. We know this seems puzzling, but please know that your order went through. When making a future payment, you may update your information then. Your gift recipient will not receive any payment or billing notifications.