How do I cancel my order?Updated a year ago

We are sorry to see you go! If there is anything we can do to keep you as a customer, please let us know.

Monthly Subscription Cancellation

Click here to cancel your monthly subscription. No password is required. Please have the same email address you used when you made your purchase. We'll send you a four-digit code to access your subscription to your email.

Prepaid Subscription Cancellation

If you'd like to cancel your prepaid subscription, contact [email protected] or in chat, click "No, I need more help," and provide us with the following information if you haven't already done so.

-An order # or email you ordered with

-Name of the recipient

-Story collection 

Please use the format below:

#217653, Jane Doe, Audrey Rose

If emailing, please allow 1-3 days for an agent to respond.