How can I reach customer support?Updated a year ago

For best results, please send inquiries through [email protected] rather than through social media channels. Sending an email helps us connect accurately to your account. 

Please allow 1-3 days for an agent to respond. If we are taking a longer time to respond, we are most likely facing an influx of emails but we will help when we reach your ticket. Rest assured that when an agent reaches your ticket, we will do everything within our power to assist. 

Sending multiple emails, chat messages, and Facebook posts unfortunately congest our systems and makes response time slower. When another email is sent within the same email thread, your inquiry is sent to the back of the line which further delays our response time due to our email processing systems. 

If your email account is through Hotmail, Outlook, or an international organization, your email may be marked as spam. If you haven’t heard from us within the time allotted, please reach out with another email account. 

Thank you for your patience.