Live chat is available when an agent is online, otherwise we'll collect your info and reply when we reach your ticket.

Please allow 1-3 days for an agent to reply. When an agent reaches your ticket, we will do everything within our power to help!

How it Works

Mailing Schedule

About Us

Contact Us 

The Flower Letters

<span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">We have a&#xA0;<a href="https://www.facebook.com/groups/theflowerletterscommunity" style="text-decoration:none;"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Facebook Community Group</a><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">&#xA0;where our readers share photos, ideas, and their experiences with the Flower Letters. We would love to have you participate!

We have a Facebook Community Group where our readers share photos, ideas, and their experiences with the Flower Letters. We would love to have you participate!

How can I connect with the Flower Letters community?

Other

Products

I’m missing a letter, what do I do?

Lost or Damaged

Order

Where is my letter?

Where is my order?

How long will it take for my order to be delivered?

What if my letter doesn’t arrive within the allotted time of 2 weeks in the US and 6 weeks internationally?

How do I change my address?

Will I receive tracking information for my letters?

What service do you use to send your letters and other products?

I'm moving (forwarded mail)

Do you ship internationally?

Can I select a future mailing date for my letters?

How long does it take for your tins and other products to be delivered?

Shipping

How do I update my payment information?

Why can’t I change my prepaid billing address?

Payment and Billing

What is your return/refund policy?

Returns, Refunds, and Exchanges

How do I cancel my order?

Cancellation

What are the Flower Letters?

What story should I choose?

How much do the stories cost?

How do I order?

What will I receive with my subscription?

Once my story ends, does my subscription auto-renew?

Do you offer a larger font size?

Do you have stories for children?

Are your stories family-friendly?

How can I reach customer support?

General Questions

Do you offer the stories in different languages?

Are you hiring writers?

Are there any employment opportunities?

How can I connect with the Flower Letters community?Updated 2 years ago