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Please allow 1-3 days for an agent to reply. When an agent reaches your ticket, we will do everything within our power to help!

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The Flower Letters

<span style="font-size: 14px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">We do not offer larger font options at this time. The paper and fonts used vary from story to story, and letter to letter. Should you encounter issues with the font and would like to change stories, let us know so we can explore other options that may work better for you.&#xA0;<span style="font-size: 14px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Please contact support@theflowerletters.com or in chat, click &quot;No, I need more help,&quot; and provide us with the following information if you haven&apos;t already done so.<span style="font-size: 14px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">-Order # or email that you ordered<span style="font-size: 14px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">-Name of the recipient<span style="font-size: 14px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">-Story collection&#xA0; <span style="font-size: 14px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">If emailing, please&#xA0;allow 1-3 days for an agent to respond.<div data-block="true" data-editor="2pkbq" data-offset-key="ckkit-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> </div><div data-block="true" data-editor="2pkbq" data-offset-key="f5jig-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> </div>

We do not offer larger font options at this time. The paper and fonts used vary from story to story, and letter to letter. Should you encounter issues with the font and would like to change stories, let us know so we can explore other options that ma

Do you offer a larger font size?

General Questions

Products

I’m missing a letter, what do I do?

Lost or Damaged

Order

Where is my letter?

Where is my order?

How long will it take for my order to be delivered?

What if my letter doesn’t arrive within the allotted time of 2 weeks in the US and 6 weeks internationally?

How do I change my address?

Will I receive tracking information for my letters?

What service do you use to send your letters and other products?

I'm moving (forwarded mail)

Do you ship internationally?

Can I select a future mailing date for my letters?

How long does it take for your tins and other products to be delivered?

Shipping

How do I update my payment information?

Why can’t I change my prepaid billing address?

Payment and Billing

What is your return/refund policy?

Returns, Refunds, and Exchanges

How do I cancel my order?

Cancellation

What are the Flower Letters?

What story should I choose?

How much do the stories cost?

How do I order?

What will I receive with my subscription?

Once my story ends, does my subscription auto-renew?

Do you have stories for children?

Are your stories family-friendly?

How can I reach customer support?

Do you offer the stories in different languages?

Are you hiring writers?

Are there any employment opportunities?

How can I connect with the Flower Letters community?

Other

Do you offer a larger font size?Updated a year ago